It's certainly a good idea to ask the public for help if specialists (in this case cryptologists) can't get on with a solution to a problem.
On June 30, 1999, Ricky McCormick was found dead. He had been murdered and dumped in a field in Missouri. The only clues regarding this incident were two encrypted notes found with the victim. The FBI is asking the public for help (click
here).
Also in science it is not unusual to ask for help: see
Foldit - Solve Puzzles for Science. Only in the realm of politics it is still kind of "against the rules" to ask the public for help ...